Customer Messaging for Court Owners

Easy, Real‑Time Messaging with Your Players

Answer booking questions, send event invites, share offers and keep general conversations going – all from one Customer Chats screen that every staff member can use confidently.

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Better Support Without Extra Tools
Perfect for Booking Questions
Promote Events & Offers Directly
Modern Experience Players Expect

How Customer Messaging Fits Into Your Day

PaddlePals Customer Messaging is designed for real court operations – handling live bookings, team communication and everyday questions in one place.

1. Booking Questions & Changes

Players message to ask about availability, prices or to move a booking. Staff can see who is asking, open their profile and adjust bookings from the same system without juggling multiple apps.

2. Event & League Updates

Use chats to confirm league fixtures, send last‑minute changes and answer questions about tournaments or socials. Everyone sees consistent information straight from the source – your club.

3. Ongoing Member Relationships

Keep conversations going with your most active players: follow up on feedback, invite them to new sessions and check in after big events – all recorded against their member record in PaddlePals.

Customer Chats – One Place for Every Conversation

The Customer Chats view in PaddlePals shows all your player conversations down the left, with the active chat on the right. Staff can reply quickly, use quick‑reply buttons and keep players updated without leaving the dashboard.

  • Searchable list of customers who have contacted your club
  • See last message, time and unread counts at a glance
  • Real‑time chat panel for booking questions and changes
  • Quick‑reply buttons for common answers (e.g. rescheduling info)
  • Perfect for promoting events, offers and general updates
Customer Chats screen showing live conversations with players

What Clubs Actually Use Customer Messaging For

A few practical examples of how paddle and tennis facilities use PaddlePals chats every week.

Same‑Day Booking Support

When the weather changes or players cancel at short notice, members message the club to check options. Staff can quickly reply, move bookings or suggest alternative times – reducing empty courts.

Team & Squad Communication

Keep team captains and squad players updated about training times, friendly matches and travel details. No more relying only on personal WhatsApp groups that staff never see or control.

Operational Alerts

Let players know about temporary court closures, surface work, bad weather, or changes to opening hours. Send clear, timely messages right where people already talk to your club.

Service & Retention

Respond quickly to complaints or suggestions, send follow‑ups after busy events and check in with lapsed players. Good communication is often the difference between a lost member and a loyal fan.

Why Courts Use PaddlePals Customer Messaging

Turn every question into a chance to build loyalty, fill courts and keep your players happy.

Fewer Missed Messages

Instead of chasing emails, texts and social DMs, all customer conversations sit in one place – so any staff member can pick up where the last reply left off.

Faster Booking Support

Handle booking changes, cancellations and questions in seconds. Quick replies mean staff can send accurate, friendly answers even at busy times.

Natural Channel for Offers & Events

Once a chat is open, it’s the perfect place to send players info about new leagues, socials, coaching blocks or last‑minute deals, without feeling spammy.

Connected to Members & Bookings

Customer chats link back to your PaddlePals members and bookings. You always know who you’re talking to and what they’ve booked with your club.

Try Customer Messaging with Your Players

Why Centralised Messaging Beats Scattered Apps

Many clubs start with personal WhatsApp, email and social DMs – but quickly outgrow them when more courts, members and staff get involved.

Not Tied to One Phone

When all conversations live in PaddlePals, any authorised staff member can reply. You’re no longer dependent on one manager’s personal phone for all club communication.

Linked to Real Member Data

Chats connect to actual member records and bookings. When someone messages, you can see who they are, what they’ve booked and any notes – instead of guessing from a mobile number alone.

More Professional & Compliant

Keeping communication inside your club system makes it easier to manage handovers, respect privacy and keep a record of important conversations, compared to informal messaging apps.

What Court Owners Say About Customer Messaging

Real feedback from clubs using PaddlePals Customer Messaging to support players and keep courts busy.

★★★★★

“Moving conversations out of personal WhatsApp and into PaddlePals has been a game changer. Any staff member can now jump in and help players without hunting for screenshots.”

Laura H. Club Manager, Surrey
★★★★★

“Most of our booking changes now come through Customer Messaging. Players get quick answers, and we keep a clear record of what was agreed.”

Chris P. Operations Lead, Manchester
★★★★★

“Having chats linked to member profiles means we always know who we’re talking to, what they play and how often they book. It’s made our service feel much more personal.”

Gemma R. Membership Manager, Bristol
★★★★★

“When courts close at short notice we message everyone affected from one place. No more scrambling across email, Facebook and old phone lists.”

Alan T. Facility Manager, Leeds
★★★★★

“Customer Messaging has become our default channel for league fixtures and squad updates. Players know exactly where to look for the latest info.”

Nick C. Head Coach, London
★★★★★

“Because chats live inside PaddlePals, handovers between staff are simple. The next shift can see every message and pick up the conversation without missing a beat.”

Sophie M. Front‑Desk Lead, Edinburgh
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Customer Messaging – FAQ

How the chats feature fits into the rest of PaddlePals Manager.

Is this the same as Member Chats in the manager dashboard?

Yes. The Customer Chats screen you see here is the same Member Chats section inside PaddlePals Manager – just explained for court owners. It gives you one place to message players about everything from bookings to events.

Can I see previous conversations if a different staff member replied?

Yes. Customer Messaging keeps a full history of conversations with each player, regardless of which staff member replied. Anyone with access to PaddlePals Manager can see the context before answering, which avoids mixed messages and repeated questions.

Can we use Customer Messaging alongside email marketing?

Definitely. Many clubs use email for broad announcements and Customer Messaging for 1‑to‑1 follow‑ups, booking questions and personalised offers. Both tools sit inside PaddlePals Manager and work from the same member data.

Is there a limit to how many players can message us?

Customer Messaging is built for busy clubs, so you can handle conversations with as many players as you need. The chats list and search make it easy to find and manage multiple conversations at once during peak times.

Can any staff member reply to customers?

As long as they have access to your PaddlePals Manager account with the right permissions, staff can see and reply to chats. This keeps conversations central, instead of tied to one person’s phone.

Can we use chats to promote offers and events?

Yes – and it works very well. Many clubs use Customer Messaging to mention new tournaments, leagues, socials or limited‑time offers while they are already helping players with bookings.

Which plans include Customer Messaging?

Customer / member messaging is included on the Professional and Champion tiers of PaddlePals Manager. You can start on Standard and upgrade when you’re ready to open direct chat with players.