Question 1

How quickly does PaddlePals respond to bug reports?

Accepted Answer

We review all bug reports within 24 hours! Critical issues affecting our premium service (£4.99/month) are prioritized and often fixed within hours. Our development team investigates each report thoroughly with a 4.9/5 customer satisfaction rating from 199 reviews. Premium subscribers get priority support and faster response times.

Question 2

What types of issues can I report through the bug reporting system?

Accepted Answer

You can report: 🐛 Bug reports, ⚠️ Service errors, 💡 Feature requests, ⚡ Improvement suggestions, 🎨 UI/Design issues, and 🚀 Performance problems. We handle everything from website loading problems and mobile app crashes to game tracking errors and certificate generation bugs. Premium users (£4.99/month) get priority handling for all report types.

Question 3

Do I need to be a premium subscriber to report bugs?

Accepted Answer

No! All users can report bugs and suggest improvements regardless of subscription status. However, premium subscribers (£4.99/month) receive priority support, faster response times, direct developer contact, and detailed progress updates. Free users still get excellent support - we maintain a 4.9/5 rating from all 15,000+ users.

Question 4

How do you prioritize bug reports and feature requests?

Accepted Answer

We use a priority system: 🔴 Critical (immediate response), 🟠 High (same day), 🟡 Medium (within 48 hours), 🟢 Low (within week). Premium subscribers (£4.99/month) automatically get higher priority. We also consider impact on our 15,000+ user base, with issues affecting many users prioritized higher.

Question 5

Will I get updates on my bug report progress?

Accepted Answer

Yes! We email you when we've reviewed, started working on, or fixed your reported issue. Premium subscribers (£4.99/month) get detailed progress updates, developer notes, and early access to fixes. Our transparent process maintains our 4.9/5 customer satisfaction rating from 199 reviews.

Question 6

Can I suggest new features for PaddlePals Premium?

Accepted Answer

Absolutely! Many of our best premium features came from user suggestions. Premium subscribers (£4.99/month) get priority consideration for feature requests, early beta access, and direct input on development priorities. Our community-driven approach has helped us maintain a 4.9/5 rating while serving 15,000+ players across the UK.

🐛 Bug Reports & Suggestions

🔧 Report an Issue

🛠️ How We Handle Reports

Quick Response

Investigation

Updates

Common Issues We Fix

Feature Requests Welcome!

📧 Direct Email